Terms & Conditions

Last updated: August 2026

All the Terms & Conditions given below form the basis of the contractual relationship between Era Tours & Travels (India) Pvt. Ltd. and its clients. It is important for every guest to read these terms fully and to seek any clarification from us before booking. A copy of these Terms & Conditions can be downloaded or printed for your reference.

All quotes are proposals only and are not considered confirmed until the itinerary and offer are approved by the client in writing and guaranteed by an advance payment, and adherence to the terms and conditions set out below. If a proposed booking cannot be made for reasons beyond our control, we will offer alternatives for you to choose and confirm in writing. Once payment has been made by the guest, it is implied that the client has accepted these Terms & Conditions.

Advance payment

Within the given time frame, a deposit of 25% of the total invoice will be required (unless agreed otherwise in specific cases after due consideration) to proceed with reservations and to send you a status report.

Balance payment

The balance payment can be made by remittance or upon arrival in India (unless specified otherwise in a specific case).

Modalities of payment

Payments can be made by valid, verifiable Visa, MasterCard or American Express via our secure server, or by online transfer (NEFT for amounts up to INR 2 lakhs / RTGS for amounts above INR 2 lakhs) to our bank account (details provided once you choose to pay by online transfer). Upon arrival in India, payment can be made by USD cash, travellers' cheques, or credit/debit card.

Amendment

Please try to finalise your plan before forwarding your advance payment. Era Tours & Travels will try to accommodate amendment requests to the extent possible; however, changes will be subject to applicable amendment or administration charges.

Cancellation and refund

Cancellations must be notified to Era Tours & Travels (India) Pvt. Ltd. in writing. Hotel cut-off dates and any retention charges applied by hotels offering special rates will apply. In addition, the following charges will apply:

• Cancellation more than 60 days prior to the tour start date — 10% of the total tour cost, or USD 150 per person, whichever is greater.
• Cancellation less than 60 days but more than 30 days prior to the tour start date — 25% of the tour cost, or USD 300 per person, whichever is greater.
• Cancellation less than 30 days but more than 15 days prior to the tour start date — 50% of the tour cost, or USD 600 per person, whichever is greater.
• Cancellation less than 15 days prior to the tour start date — 100% of the tour cost.

Travel arrangements

Check-in / check-out

In India, the standard hotel check-in time is 1400 hrs and check-out time is 1200 hrs (noon). Early check-ins and late check-outs beyond certain time limits are chargeable. Please let us know your flight details in advance if you require an early check-in or late check-out, and are willing to pay for the extra half or full night, as applicable.

Passports and visas

Guests must ensure that their passport is valid for at least six months from the date of travel, has sufficient blank pages remaining, and that they have obtained a valid visa for the purpose of their journey.

International and domestic air bookings

Please reconfirm your flight bookings and keep us updated on connecting flights and any schedule changes, so that your ground arrangements can be adjusted accordingly.

Travel insurance

Travellers must adequately insure themselves with a reputed insurance company for the full duration of the tour, covering financial loss of personal belongings or baggage, sudden illness, injury, death, and flight cancellations, delays or early departures.

Amendments to confirmed arrangements

Era Tours & Travels (India) Pvt. Ltd. offers confirmed arrangements to its guests. However, due to circumstances beyond our control, reasonable changes to the itinerary may occasionally have to be made without prior notice, where deemed necessary in the best interest of the guests.

Complaints and claims

If you are dissatisfied with any service Era Tours & Travels (India) Pvt. Ltd. has provided, please notify us, or our representative on the ground, immediately so the matter can be addressed and not recur during your trip. For any complaint or claim for compensation, you must inform us in writing by email within 10 days of the end of your tour, along with relevant receipts and substantiating evidence. Era Tours & Travels (India) Pvt. Ltd. will not be liable for any claims made later than 10 days after completion of the tour.

Communications

You can contact Era Tours & Travels (India) Pvt. Ltd. by email at era@eratours.in or by phone at +91-11-45637449 / +91-98718-06712. If you do not receive a reply regarding your tour status within 24 hours of submitting your request, please contact our customer service team directly at +91-98718-06712 for an urgent response.

Responsibility

Era Tours & Travels (India) Pvt. Ltd. shall not be liable for any loss, injury or damage to person or property arising from force majeure — including climatic conditions, sea conditions, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether declared or not, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond the control of Era Tours & Travels (India) Pvt. Ltd.. Neither Era Tours & Travels (India) Pvt. Ltd. nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses or liability sustained or incurred by a tour member as a result of any of the above causes.